Facilia Privacy Policy

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post any revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

 

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

 

In addition to the specific uses described below, we may use information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

 

The types of personal information we obtain depend on how you interact with our Site and Services. “Personal information” refers to information that identifies, relates to, describes, or can reasonably be associated with you.

 

Information We Collect Directly from You

 

Information you directly submit to us may include:

 

• Contact details such as your name, address, phone number, and email

• Order information such as billing address, shipping address, payment confirmation, email address, and phone number

• Account information such as your username, password, and security details

• Customer support information contained in messages you send us

 

Some features of the Services may require you to provide certain information. If you choose not to provide it, you may be unable to access certain features.

 

Information We Collect About Your Usage

 

We may automatically collect information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include:

 

• Device information

• Browser information

• Network connection details

• IP address

• Interaction data regarding how you use the Site and Services

 

Information We Obtain from Third Parties

 

We may obtain information about you from third parties, including:

 

• Vendors who support our Site and services

• Payment processors who collect payment information to fulfill your orders

• Analytics partners and technology providers who collect information when you interact with the Site, our emails, or our advertisements

 

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

 

How We Use Your Personal Information

 

Providing Products and Services

 

We use your information to operate the Services, process payments, fulfill orders, manage accounts, arrange shipping, handle returns, send notifications, and support general functionality.

 

Marketing and Advertising

 

We may use your information to send marketing communications and tailor advertising on our Site and elsewhere.

If you are an EEA resident, the legal basis is our legitimate interest under Art. 6(1)(f) GDPR.

 

Security and Fraud Prevention

 

We use your information to detect, investigate, or take action regarding fraudulent or malicious activity.

Legal basis for EEA residents: legitimate interests under Art. 6(1)(f) GDPR.

 

Communicating with You & Service Improvement

 

We use your information to provide customer support and improve our Services.

 

Cookies

 

We use Cookies to operate, improve, and analyze the Site. Most browsers accept Cookies by default. You may remove or block Cookies through your browser settings, but doing so may impair certain features or functionality.

 

How We Disclose Personal Information

 

We may disclose your personal information to:

 

• Vendors and service providers (IT support, payment processors, fulfillment partners, data analytics providers)

• Business and marketing partners

• Affiliates within our corporate group

• Third parties with your direction or consent

• Authorities or parties involved in legal processes

• Parties involved in a merger, acquisition, or other business transaction

 

Categories of Information Disclosed

 

• Identifiers (contact details, account information)

• Commercial information (orders, shopping data)

• Internet activity (Usage Data)

• Geolocation data (derived from IP address)

 

We do not use or disclose sensitive personal information without your consent.

 

Third Party Websites and Links

 

Our Site may contain links to third-party sites. We are not responsible for their privacy practices or content. You should review the policies of any third-party websites you visit.

 

Children’s Data

 

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we may delete it.

 

We do not “sell” or “share” personal information of individuals under 16 years of age as defined under applicable laws.

 

Security and Retention

 

We use commercially reasonable measures to protect your information. However, no system is completely secure. We recommend avoiding transmitting sensitive information via insecure channels.

 

Retention periods depend on operational needs, legal requirements, and the purposes for which the data was collected.

 

Your Rights

 

Depending on your location, you may have rights regarding your personal information, including:

 

• Right to access / know

• Right to delete

• Right to correct

• Right to portability

• Right to opt out of sale/sharing/targeted advertising

• Right to restrict processing

• Right to withdraw consent

• Right to appeal

• Right to manage communication preferences

 

To exercise these rights, contact us using the details below. We may request additional information to verify your identity.

 

We do not discriminate against individuals who exercise their rights.

 

Complaints

 

If you have concerns about how we handle your personal information, please contact us.

Depending on your jurisdiction, you may also have the right to contact your local data protection authority.

 

International Users

 

We may transfer, store, and process your information outside your country. If transferring data from Europe, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or UK equivalents unless transferring to an adequacy-approved country.

 

Contact

 

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

 

Betty Bonnardel

 

Email: betty@facilia.tech

Phone: (+44) 07733 381935

Website: www.facilia.tech

 

For purposes of applicable data protection laws, unless explicitly stated otherwise, Facilia is the data controller of your personal information.

 

Support: 

 

Facilia Support

 

If you need help with the app or have any questions about using Facilia, our team is here to support you. You can reach us directly by email at betty@facilia.tech.

 

We aim to respond to all support requests as quickly as possible. Most issues are resolved within 1–2 business days, and urgent matters are prioritised. When you contact us, please include as much detail as you can about your issue so we can help you efficiently.

 

Below are answers to a few common questions:

 

Frequently Asked Questions

 

How do I get technical support?

 

Email us at betty@facilia.tech with a short description of the issue, screenshots if possible, and your device model. We’ll investigate and reply with the next steps.

 

I found a bug — what should I do?

 

Please send a short description of what happened, when it occurred, and how we can reproduce the issue. This helps us fix it faster.

 

How do I request new features?

 

We welcome feedback. Send any ideas or feature requests to betty@facilia.tech and they will be reviewed by our team.

 

How do I report a security or privacy concern?

 

Email us immediately at betty@facilia.tech with the subject line Security Issue. These messages are prioritised.